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Corpus Christi Watershed

“What earlier generations held as sacred, remains sacred and great for us too…” Pope Benedict XVI (7 July 2007)

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Views from the Choir Loft

Watershed Customer Service

Jeff Ostrowski · June 10, 2013

ATERSHED strives to give the best customer service possible. We believe that we do a fairly good job, considering the current state of events. Here are some items to consider:

NUMBER 1   •   Many companies rake in large profits from “shipping and handling” charges. This is legal, because they file the profits under the heading of “handling” costs. We don’t do this — you pay only the cost of shipping. In January of 2013, international shipping rates went up by 35%.


NUMBER 2   •   Today’s companies (phone companies, airlines, electric companies, etc.) make their customers stay “on hold” for hours at a time. I once had an airline keep me “on hold” for seventeen (17) hours. There was no alternative to correct the mistake made by American Airlines. It was the worst experience of my life … but companies do this all the time. More and more companies have begun to treat their customers like animals, simply because they can get away with it. (AT&T is one of the worst, by the way.) Although we at Watershed are not perfect, we have tried to make sure our customers have good options for assistance.


NUMBER 3   •   Both Lulu and CreateSpace have people available around the clock to help you. For instance, with Lulu, all you have to do is click HERE and there are many options to obtain assistance. The contractual agreement we signed with Lulu and CreateSpace does not allow us to directly answer questions from customers about their accounts. This is due to reasons of security.

Please note:   It is the responsibility of customers to remember their username and password.

We try to provide as many videos as possible explaining how to purchase Lulu items. Click here to watch a video explaining how to order more than one book from Lulu and take advantage of coupons.


NUMBER 4   •   I think you’ll agree that our books have extremely low prices. We are trying to serve the Church. When I was visiting my family for my brother’s ordination, I filled up our mini-van. Look in the upper right corner and see how expensive it was — $70.00!  In light of this, I think you’ll agree our prices are extremely low. If you still don’t believe me, look at this book I recently ordered from Paraclete Press and look at the cost of shipping (in the United States!!!):

Opinions by blog authors do not necessarily represent the views of Corpus Christi Watershed.

Filed Under: Articles Last Updated: January 1, 2020

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About Jeff Ostrowski

Jeff Ostrowski holds his B.M. in Music Theory from the University of Kansas (2004). He resides with his wife and children in Los Angeles.—(Read full biography).

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Corpus Christi Watershed

Quick Thoughts

    Hymn by Cardinal Newman
    During the season of Septuagesima, we will be using this hymn by Cardinal Newman, which employs both Latin and English. (Readers probably know that Cardinal Newman was one of the world's experts when it comes to Lingua Latina.) The final verse contains a beautiful soprano descant. Father Louis Bouyer—famous theologian, close friend of Pope Paul VI, and architect of post-conciliar reforms—wrote thus vis-à-vis the elimination of Septuagesima: “I prefer to say nothing, or very little, about the new calendar, the handiwork of a trio of maniacs who suppressed (with no good reason) Septuagesima and the Octave of Pentecost and who scattered three quarters of the Saints higgledy-piddledy, all based on notions of their own devising!”
    —Jeff Ostrowski
    Introit • Candlemas (2 February)
    “Candlemas” • Our choir sang on February 2nd, and here's a live recording of the beautiful INTROIT: Suscépimus Deus. We had very little time to rehearse, but I think it has some very nice moments. I promise that by the 8th Sunday after Pentecost it will be perfect! (That Introit is repeated on the 8th Sunday after Pentecost.) We still need to improve, but we're definitely on the right track!
    —Jeff Ostrowski
    Simplified Antiphons • “Candlemas”
    Anyone who desires simplified antiphons (“psalm tone versions”) for 2 February, the Feast of the Purification—which is also known as “Candlemas” or the Feast of the Presentation—may freely download them. The texts of the antiphons are quite beautiful. From “Lumen Ad Revelatiónem Géntium” you can hear a live excerpt (Mp3). I'm not a fan of chant in octaves, but we had such limited time to rehearse, it seemed the best choice. After all, everyone should have an opportunity to learn “Lumen Ad Revelatiónem Géntium,” which summarizes Candlemas.
    —Jeff Ostrowski

Random Quote

“Today the Church has made a big mistake, turning the clock back 500 years with guitars and popular songs. I don’t like it at all. Gregorian Chant is a vital and important tradition of the Church and to waste this—by having guys mix religious words with profane, Western songs—is hugely grave, hugely grave.”

— Maestro Ennio Morricone (10 Sept 2009)

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  • Introit • Candlemas (2 February)

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Corpus Christi Watershed is a 501(c)3 public charity dedicated to exploring and embodying as our calling the relationship of religion, culture, and the arts. This non-profit organization employs the creative media in service of theology, the Church, and Christian culture for the enrichment and enjoyment of the public.