ATERSHED strives to give the best customer service possible. We believe that we do a fairly good job, considering the current state of events. Here are some items to consider:
NUMBER 1 • Many companies rake in large profits from “shipping and handling” charges. This is legal, because they file the profits under the heading of “handling” costs. We don’t do this — you pay only the cost of shipping. In January of 2013, international shipping rates went up by 35%.
NUMBER 2 • Today’s companies (phone companies, airlines, electric companies, etc.) make their customers stay “on hold” for hours at a time. I once had an airline keep me “on hold” for seventeen (17) hours. There was no alternative to correct the mistake made by American Airlines. It was the worst experience of my life … but companies do this all the time. More and more companies have begun to treat their customers like animals, simply because they can get away with it. (AT&T is one of the worst, by the way.) Although we at Watershed are not perfect, we have tried to make sure our customers have good options for assistance.
NUMBER 3 • Both Lulu and CreateSpace have people available around the clock to help you. For instance, with Lulu, all you have to do is click HERE and there are many options to obtain assistance. The contractual agreement we signed with Lulu and CreateSpace does not allow us to directly answer questions from customers about their accounts. This is due to reasons of security.
Please note: It is the responsibility of customers to remember their username and password.
We try to provide as many videos as possible explaining how to purchase Lulu items. Click here to watch a video explaining how to order more than one book from Lulu and take advantage of coupons.
NUMBER 4 • I think you’ll agree that our books have extremely low prices. We are trying to serve the Church. When I was visiting my family for my brother’s ordination, I filled up our mini-van. Look in the upper right corner and see how expensive it was — $70.00! In light of this, I think you’ll agree our prices are extremely low. If you still don’t believe me, look at this book I recently ordered from Paraclete Press and look at the cost of shipping (in the United States!!!):